We collect information that personally identifies you, such as your name, address, email address and other personally identifiable information when you sign up for the Sites or Services ("Personal Information"). The decision to provide this information is optional. However, if you choose not to provide the requested information, you may not be able to use some or all of the features of the Sites or Services. In connection with your order to purchase Services, we collect credit card or other financial account information. We also collect Personal Information from you when you access the Services and/or other parts of the Sites and elect to provide Personal Information. For example, when you use the Services, we will collect data that you upload to the Sites and/or information or content that you input or otherwise submit into your account. This includes financial information and other information such as a client's or an animal's name, the name of the clinic or veterinary practice that you or other users are associated with, feeding information, registration papers, photos and any animal health or treatment information. It may also include video and audio footage that you record and upload to our Sites when you choose to share your stories or product reviews along with photos of your animals.
We may also offer the opportunity to participate in studies. If you participate in a study, we may provide a sampling kit for you to obtain a sample from your animal and return it to us. The sample will be anonymized and analyzed to determine health correlations across the sample population. This information may be shared with partners. If we received a specimen from your horse, we will receive your submission of a pea-size fecal sample from your horse, and will either send it to our service provider contract lab (your horse’s name, barcode, and fecal sample data are the only information shared with the lab), or process it in our in-house lab. We will compare your horse’s results to other samples, distance matrices and clustering based on various methodologies, aggregate and individual analyses of demographic and health-associated data. Residual material may be stored at our facility indefinitely. Information you share with us may become part of your horse's medical record and through that route may be accessible to other veterinarians, and/or staff in the future.
We automatically collect information regarding the actions you take on the Sites and Services. For example, each time you use the Sites we may automatically collect the type of Web browser you use, your operating system, your Internet Service Provider, your IP address, the pages you view, and the time and duration of your visits to the Sites. This information may be associated with your account. We may store such information itself and/or such information may be included in databases owned and maintained by Company affiliates, agents or Service Providers (as defined below). We may use such information and pool it with other information to track, for example, the total number of visitors to our Sites, or visitors to each page of our Sites. We use this information to help us understand how people use the Sites and Services, and to enhance the Sites and Services.
We may use your information, including your Personal Information for the purpose for which it was provided or in the ways that you authorize, including without limitation for the purposes described further below:
From time to time, we may establish a business relationship with other businesses that we believe to be trustworthy and have privacy practices consistent with our requirements ("Service Providers"). For example, we may contract with Service Providers to provide certain services, such as development, bioinformatics, research analyses, hosting and maintenance, data storage and management, and marketing and promotions. We only provide our Service Providers with the information necessary for them to perform these services on our behalf. Each Service Provider must agree to use reasonable security procedures and practices, appropriate to the nature of the information involved, in order to protect your Personal Information from unauthorized access, use or disclosure.
Users in the United States may opt out of many Advertiser networks. For example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising and your choices regarding having information used by DAA companies. You may also go to the Network Advertising Initiative (“NAI”) Consumer Opt-Out Page for information about opting out of interest-based advertising and your choices regarding having information used by NAI members.
Opting out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page will opt you out from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through our Sites or on other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on the DAA or NAI websites, your opt out may not be effective. Additional information is available on the DAA’s website at www.aboutads.info and the NAI’s website at www.networkadvertising.org.
We may share information with businesses controlling, controlled by, or under common control with Company. If Company is merged, acquired, or sold, or in the event of a transfer of some or all of our assets or equity, we may disclose or transfer your information in connection with such transaction.
Compliance with Laws and Law Enforcement
Company will cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other content and information about you to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas), to protect the safety, property or rights of Company or of any other entity, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.
Be Careful When You Share Information with Others
Please be aware that whenever you share information on a publicly available page or any other public forum on the Sites or Services, others may access that information. In addition, please remember that when you share information in any other communications with other entities, that information may be passed along or made public by others. This means that anyone with access to such information can potentially use it for any purpose, including sending unsolicited communications.
Shopify assumes any responsibility, or will be liable, for any damages to, or any viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Web Site, or your downloading of any information or materials from this Web Site. We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of Personal Information and other information transmitted to us. You should always keep your browsers updated. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the Sites or Services, we cannot and do not guarantee the security of any information you transmit on or through the Sites or Services, and you agree that you do so at your own risk.
We do not knowingly collect Personal Information from children under the age of 13. If we become aware that we have inadvertently received Personal Information from a child under the age of 13, we will delete such information from our records.
Processing in the United States
Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country. If you are located outside of the United States, please be advised that the laws in the United States may not be as protective of your privacy as those in your location. By using our Sites or Services, you agree that the applicable laws in the United States will govern the collection, use, transfer, and disclosure of your Personal Information and communications.
Certain California privacy laws, including the California Consumer Privacy Act (“CCPA”), require that we provide California residents with specific information about how we collect, use and disclose their ‘personal information’. This section covers information that we collect both online and offline. Under the CCPA and as used in this California specific section, “personal information” is any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. If you have questions or concerns about our privacy policies or practices, please contact us using the information set forth in the "Contact Us” section of our website.
Except for the right to opt out of the sale of your personal information and the right to non-discrimination described below, this section does not apply to California residents with whom we transact or communicate solely in the context of providing or receiving a product or service to or from a company that employs such residents or engages such residents as contractors. This section also does not apply to personal information we collect about job applicants, independent contractors, or current or former full-time, part-time and temporary employees and staff, officers, directors or our owners.
Our collection, use and disclosure of personal information will vary depending upon the circumstances and nature of our interactions or relationship with you. Below we identify the categories of personal information we collected about consumers, as well as how we have sold or disclosed for a business purpose such information in the prior 12 months. For more information about the business and commercial purposes for which we collect, use and sell personal information, please see the section “How We Use Information and When We May Share and Disclose Information Generally” above. For more information about your rights with respect your personal information, see the “California Residents’ Rights” section below.
Personal Information We May Disclose and To Whom
Under the CCPA, a “sale” includes disclosing or making available personal information to a third-party in exchange for monetary compensation or other benefits or value. While we do not disclose personal information to third parties in exchange for monetary compensation, we may disclose or make available certain categories of personal information to third parties in order to receive certain benefits or services, such as when we make browsing information available to third party ad companies (through third party tags on our Sites) in order to improve and measure our ad campaigns and reach users with more relevant ads and content.
While we may “sell” personal information as defined by the CCPA, we do not sell personal information about California consumers who we know are younger than 16 years old.
Sources of Personal Information As further described in the "Information We Collect" section above, we may collect personal information from the following sources:
Requests to Know and to Delete
If you reside in California, subject to certain exceptions and conditions, you have the following rights:
Right of deletion: to request deletion of your personal information that we have collected about you and to have such personal information deleted (without charge).
Right to know: with respect to the personal information we have collected about you in the prior 12 months, to require that we disclose the following to you (up to twice per year).
You can submit the requests above by emailing us at email@example.com or please call us at (661) 480-6480. When you submit a request to know or a request to delete, we will take steps to verify your request by matching the information that you provide with the information we have in our records, including your phone number, email address, city and state. In some cases, we may request additional information in order to verify your request or where necessary to process your request. If we are unable to adequately verify a request, we will notify the requestor. We will respond to you within the timeframe required by law. If you are an agent submitting the request on behalf of a California consumer, please call us at (661) 480-6480 or email us at firstname.lastname@example.org. Authorized agents will be required to provide proof of their authorization and we may also require that the relevant consumer directly verify their identity and the authority of the authorized agent.
Right to Opt-Out of Sales
California consumers have the right to opt-out of the sale of their personal information. To exercise your opt-out rights, please call us at (661) 480-6480 or email us at email@example.com
Discrimination and Financial Incentives
The CCPA prohibits discrimination against California consumers for exercising their rights under the CCPA and imposes requirements on any financial incentives offered to California consumers related to their personal information, unless the different prices, rates, or quality of goods or services are reasonably related to the value of the consumer’s data. We do not currently offer any financial incentives and we do not discriminate against any consumers who elect to exercise their CCPA rights.
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